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FAQs

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Admin Bernhard

FAQs

Q: How will you receive your digital products?

A: You'll receive all our digital products through our official MQL5 page: https://www.mql5.com/en/users/bernardo33/seller. It's practical and simple to use!


Q: How do you install the indicators on MetaTrader?

A: After downloading, follow our step-by-step guide included in the email to install the indicators on your MetaTrader platform. If you need further assistance, our support team is here to help!


Q: How can you get support if you encounter issues?

A: Our dedicated support team is available via email at tradingthemarkets28@gmail.com. We're here to help you with any issues or questions you may have!


Q: Which payment methods can you use?

A: You can top up your account by hovering over your username in the top right corner of the MQL5 page and selecting 'Top up.' The available deposit options may vary depending on your country. If you encounter any issues, feel free to email us at tradingthemarkets28@gmail.com


Q: What is your refund policy?

A: All purchases are handled through the MQL5.com website, and their refund policy applies. You may receive a refund for a non-rented product if you cancel it within 7 days, provided that you have not activated (installed) the product on your MetaTrader platform. Please read the full refund policy here: https://www.mql5.com/en/market/rules



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